Nobody in the US wants to call a number and hear a strange accent with a name they can't spell.For outbound marketing: Each day (or night for them) they call your contacts/customers and either collect the information you want, set an appointment to speak with you, or they leave messages on voicemail.

@Allan Smith those are competitive rates (maybe cheap actually), but maybe that’s why the customer service sucks.

Her customers come and go but I feel it would be more profitable if I bought the tiny homes and rented them out.

Keep top of mind Hospitality, customer service, and smiling when writing emails.

Since I'm starting, I really don't have a logo or a professional picture of myself.

Assuming all the facts are finally on the table at this point, I would opine that the agent involved is disregarding their fiduciary responsibility to their client (the property owner) and possibly violating the realtor(r) code of dealing honestly and ethically with their customer (you).If the agent is unwilling to present an offer, the property owner should get a new agent. 

When I write a landlord policy for a customer its usually in the $600-900 range depending on part of town and value of property. it should always be less premium than an owner occupied homeowners policy since you are not insuring any personal property typically with a rental property. 

Best way is to have some templates, then customize to your needs. 

Hello Logan,Since you are just starting, I recommend using Google sheets, it's in the cloud and search online for customization help, where you can tailor according to your requirements. 

We're always recruiting and we focus on training and the customer experience.