I'd also advise everyone pays a non refundable deposit because no one ever admits to being the one who caused the damages.  

We did send a letter but haven’t heard anything back yet, so I do feel like it might be a lost cause.

Bull crap cause I watched as a young mother (younger than myself) was mobing in last week.

How do you know they caused damage by misusing the lock vs normal wear and tear?

I don't know about anybody else, but I am getting a huge number of "about to be single" applicants for my vacancies. Way more than I would usually get. Several saying they are getting a divorce, or just plain leaving ...

They directly caused the rent abatement amount to be so high.

The new rate has to be high enough to cause pain to the tenant, but not so high that a court would reject it.

But fault in the property itself (ie, slip and fall, faulty wiring causing a fire, etc) would lie with the property owner.

@Antonio Williams @Marlen WeberYou may want to reach out to the HR department of your employer.Your retirement fund admin may allow loans against your vested 401K balance.There are normally 2 loan provisionsGeneral & Home purchaseHome purchase loan provision allows for a longer pay-back period.Normally loans are not added to your income and not subject to taxes/penalties.Your future paychecks are reduced to pay-back the loan balance.There are also potential risks when taking a 401K loan, the balance being due upon being let go or quitting.Alternatively, this year cause of the cares act, you may potentially be able to take out a distribution(no requirement to pay back) and it wouldn't be subject to penalties.

That would cause your passive income to be treated as active income.Since you mentioned that you have a few multplexes, this may be doable.Another option is you can set up a three tier corporation, where you have a property mgm firm, real estate firm that holds the properties and a holdco that owns both.