The shop is currently under renovation to enhance the interior and exterior, allowing for smoother operations and allowing additional customer conveniences.

It sounds like the floor in the laundry/maintenance room, kitchen, bathroom and closet with be removed, for sure drywall on 2 walls in maintenance room, most likely 1 wall of cabinets and possibly the other half of kitchen cabinets (lower) and then some carpet will need to be pulled up to help dry out.

I spent a lot of time working with them on the idea that sales is the process of solving the customers problems and delivering beyond what the customer expects.

Same as SFH just less customers.  

The first unit needs some work (new windows, cabinets).

Being a successful real estate investor or wholesaler starts with not being shy about asking all the questions you need to get the answers you have to have.If you're dealing with a motivated seller and you're too squeamish to ask all the questions required to build the required rapport and ask all these questions, you'll definitely regret it down the road and it may be too late then.Avoiding the Almost-Insane Customer I really apologize to you if you're one of my sensitive readers, but you'll find out if you really want to go out there that some people are really emotionally maladjusted enough to be considered almost-crazy.Every landlord or homeowner that I've ever regretted dealing with came with warning signs at the very beginning of the communication process; warning signs I should have heeded.

The ability to operate a business, manage people, handle customers, market, sell, form strategies, etc are necessary for success.

Replace cabinet hardware2.

Imagine if your mortgage company sent you a $25 gift card, I personally wouldn't care-- I'd just think "thanks, you're obviously overcharging me if you need to redistribute $$ to customers."

Customer Service, you want a custodian that will listen to your needs and be able to help assist you with kindness5.