They have great customer service reps.  

Andre,Appraisers work for themselves and get paid either the customer (This is typically a hard money loan or the owner doing a private appraisal for divorce, taxes etc.) or by AMC's (appraisal management companies) so banks have their own appraisal division which will go over the independent appraisal.

However, my brother and I did the labor, framing, vinyl siding, plywood floors with carpeting, contractor grade cabinets and post form counter top.

I wish I could tell you how to find us I have the opposite problem finding more good customers. 

Things I have found renters care less about than I do: new cabinets, fancy light fixtures, specific types of flooring (other than no carpet), granite countertops, outside landscaping, fancy siding, heavy curb appeal in general, fancy appliances, and probably other things I can't even think of off the top of my head.

Since this is my first customer and my coaches in the offices are not answering, I would like some advice on what steps should be taken to ensure everything is done the right way.    

Quote from @Kate Schaefer: I screen my applicants through a system that gives a custom score, but we ignore it and generate our own score based on credit history, income: debt ratio, Landlord references, etc.

In our home they drywalled over the AC vents, cabinet pieces were falling off the wall, appliances were installed improperly, and many more problems.

I just found 2 acres with a pre-1976 mobile home in an area with nearby custom homes.

What customer service programs do you have in place?