It took more time and back and forth communication than was needed, and compared poorly with other refinancings we have gone through.

Here's an old article I posted a few years back - Key is good communication. 

Streamline your communication process to secure quality tenants.Focus on QualityThe condition of your property matters more now than ever.

Prompt, great communication, efficient ... and most importantly they are 100% legit 😉

It took more time and back and forth communication than was needed, and compared poorly with other refinancings we have gone through.

Many of these PM's have too much on their plate and are unable to provide you with consistent communication.

The managers are non-communicative.

A good manager will handle tenant communication, security deposit transfers, and ensure a smooth transition for you.Changing managers doesn’t have to be difficult—following the agreement and partnering with a competent new PM will help you get things back on track.

Clear communication is key here. 

You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.