I am a data guru/excel junky and part of my professional gig is building automated tools using Excel and Access and lots of coding and macros. 

A platform to perform workouts would have to be a licensed servicer or the owner of the loan due to licensing and you have to be careful about automation on these matters if that is a background thought - ie - robosigning issue.Assign tasks to do what?  

In the interest of automating, are you familiar with Google Forms, @Dale Lotts?

The automation for you, your staff, your tenants, and owners will saves you 2 salaries in the long run.

Bigger banks that are fully automated are usually the most flexible. 

You can utilize two systems with tenant  turner; they answer all the calls live, or they can use the automated system just like show mojo. 

See what works best for you and evaluate in your business. 1) Infustionsoft - Expensive, will allow you to scale if you're running paid traffic campaigns and looking to automate and segment lists.

AS Engineering and AAS in (Electronics) Automation and Controls Technology from Austin Community College. 

While @Udaya P. notes there are fees at every step of the way, he needs to take into consideration that due to the nature of the individual transactions involved, each activity of the account is manually handled by staff rather than automated by computer as the Wall St firms can do.  

Especially since the type of jobs that fulfillment centers generate tend to require more and more skills as automation is getting more and more advanced.