Water leaks must be promptly reported to us.

Quote from @Cale Delaney: I’m flying out to Phoenix tomorrow to attend the residential assisted living facility training with Gene Guarino.

Even the Customer Success Manager (Melanie) doesn't seem to care about responding promptly.

This prompted my curiosity in non-coastal areas but I know little about them, having never lived in one other than I suppose Charlottesville.Thanks again for your reply!

I'm struggling to decide where I could provide the most value to them AND demonstrate my own value-add in such a way that would prompt them to work with me in the future. 

Very prompt efficient, you'll love their services...

I will, however, issue prompt payment to them upon completion of their work, inspection by me and any AHJ that may be required.From a contractors point of view... there are just as many sketchy homeowners/investors/clients as that group perceives there to be sketchy contractors. :)

If that is the case, try running answers through a custom filter or a well-trained prompt so it answers in more of your personal voice! 

This prompted one of them to make the unwise statement; while my PM was standing there as a witness, "I'm not going to pay you any March rent, period."  

That said, it would seem if your dates are true and you were prompt in opening the notification as soon as you got it, that this is an issue for the HOA to make right given there extreme delay in notifying you of this significant change to their policy.