In my leases I put clearly that if a tenant flags a request as emergency and it is determined to be their fault or not an emergency they are responsible for the cost.

You should jump into the weeds as long as you have a few exit strategies, know the market, have a stable 9-5, and emergency savings.

R  Resevres:  Needed for downpayment and Emergency Reserve.  

A cash-out refi could allow you to set aside some funds as a reserve or at least pay down your debts so that your lines of credit (credit cards etc) can act as your emergency reserve when more bad things happen. 

Once you've done that for a couple years, you should have an emergency fund and the money for a downpayment.

., leaving it primarily to the platform's messaging system or texts has worked out so far, reserving direct phone contact for requests or emergencies (which saves time).

Screen tenants thoroughly, have a solid lease, and maintain an emergency fund for unexpected expenses.

The PM had a plumber go to the house, incurring an after-hours emergency fee, but was unable to assess the exact cause of the issue at night, stating it's either a frozen pipe or pump issue and they need to return during the daytime to fully address.

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Hang on to the rest for emergencies.