They could be a bit more clear on their methods etc. and they are already offering 2 weeks free etc. to entice tenants.The listing on the website is pretty terrible if I'm being honest.

Take down the address, look up the owner and reach out.I run a call center for Real Estate so cold calling is obviously my preferred method but by no means the only one.

. * Landlord/real estate specific accounting platforms: This includes companies like REI Hub, Rentastic, and RentalHero* Platforms for landlords who self-manage: This is a little hard to pin down, but I would say it includes all the myriad platforms that offer help marketing a property, signing basic leases, communicating with tenants, accepting rent via ACH, basic document storgage, etc. 

They are usually good with their trade, but poor with their communication and with their business practices. 

Lack communication and it's like pulling teeth to get any information.

Sure, you can track everything just using a spreadsheet or you can use the "shoe box" method for your receipts (I've done both!)

@Andrew Steffens what arbitrage method are you reporting as being dead and not profitable?

Or maybe they know how to communicate well vs two completely different companies.

I plan to communicate my intentions clearly and respectfully.Your insights and guidance on this matter would be greatly appreciated.Thank you.

I think it makes sense this can be overcome with regular maintenance, easy communication where a tenant can report issues, having a inspection checklist, and potentially warning tenants of hazardous areas in their lease agreementNegligence on the other hand - how many inspections do we need a year?