I have luckily not had to contact them often but when I have, they have been incredibly helpful (every now and again I get someone that doesn't know what they are doing but no more so than any other call center I call).  

Getting into trouble is more about intention, and motivation.

@MIchael McCUe   I get it, it feels like an incredible weight that you could easily lift with bankruptcy.

From personal experience, this can motivate them to do a final deep clean before handing over the keys.Finally, for peace of mind, you might consider consulting a local real estate attorney.

They'll have the same issue with the next buyer and you can always come back in a few months and make them a much lower offer once the property has fallen out of contract a few times and they are extra motivated to sell.   

Your perspectives have been incredibly helpful as I navigated how to handle the situation.Here’s how I just responded to the tenant:I expressed sympathy for their situation and the loss of their pets.

But it takes time and energy from internally motivated people who take responsiblity.

Let's say 10% of them are criminal, with criminal intentions and criminal motives.

Most syndicators are not very motivated to put together profitable deals because they make money by putting together the syndication itself.As I've mentioned, not all of my passive investments have done great, but in aggregate they have done better than average because none of them have any of the items mentioned above. 

Incredibly genuine person and is a multi-family syndicator.