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Updated about 1 month ago on . Most recent reply

User Stats

209
Posts
169
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James R.
  • Investor
  • New Orleans, LA
169
Votes |
209
Posts

I really dislike Airbnb. Anyone else?

James R.
  • Investor
  • New Orleans, LA
Posted

Has anyone else submitted receipts to Airbnb for damages, let's say for $200 and they come back and say that they approved reimbursement for $150?  That's bs.  If the receipt says what it cost to do the repairs, that amount should be reimbursed.  

On another note, we recently had an epic snowstorm in New Orleans, where we own a property.   Our guests' flights were cancelled.  Airbnb cancelled the reservation the day before our guests' arrival, after we explicitly told them that we would not budge on our STRICT cancellation policy. 

To my knowledge, guests also have trip insurance.  Airbnb is supposed to take the hit, in the case of a natural disaster or storm etc.  The booking payout was for $1495.00.  After SIX phone calls (because you always have to speak with someone different each time) Airbnb CS sent an email saying that they "are only able to reimburse us $900.00"  WTH?  

I know that Airbnb keeps getting greedier and greedier, but this is in violation of our cancellation policy.  

Has anyone else experienced this kind of mistreatment?  If so, does anyone know of a lawyer, who can sort this out with a quick phone call to Airbnb?  

Most Popular Reply

User Stats

12,371
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15,008
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John Underwood
#1 Short-Term & Vacation Rental Discussions Contributor
  • Investor
  • Greer, SC
15,008
Votes |
12,371
Posts
John Underwood
#1 Short-Term & Vacation Rental Discussions Contributor
  • Investor
  • Greer, SC
Replied

Not a fan of Airbnb or the Airbnb crowd either.

I have much more luck with Vrbo!

  • John Underwood
  • Loading replies...