I really dislike Airbnb. Anyone else?

[James R.]

Has anyone else submitted receipts to Airbnb for damages, let's say for $200 and they come back and say that they approved reimbursement for $150?  That's bs.  If the receipt says what it cost to do the repairs, that amount should be reimbursed.  

On another note, we recently had an epic snowstorm in New Orleans, where we own a property.   Our guests' flights were cancelled.  Airbnb cancelled the reservation the day before our guests' arrival, after we explicitly told them that we would not budge on our STRICT cancellation policy. 

To my knowledge, guests also have trip insurance.  Airbnb is supposed to take the hit, in the case of a natural disaster or storm etc.  The booking payout was for $1495.00.  After SIX phone calls (because you always have to speak with someone different each time) Airbnb CS sent an email saying that they "are only able to reimburse us $900.00"  WTH?  

I know that Airbnb keeps getting greedier and greedier, but this is in violation of our cancellation policy.  

Has anyone else experienced this kind of mistreatment?  If so, does anyone know of a lawyer, who can sort this out with a quick phone call to Airbnb?