Exceeding Industry Standards: What steps can we take to ensure our services consistently exceed the industry standard for investor agents?

I took a screen shot of the word doc. 

Treat them with the respect you would expect from an employer, and you'll often receive consistent loyalty in return.To that point, be a good boss.

So, that may consist of getting a list of the lumbar needed for the build, etc.

Yeah, nearly 2 years, and monthly/bi-monthly "hows it going" follow-ups most of which we just shot the breeze on general BS. 

We are considering, if successful, purchasing an additional property/rental for grad students (hopefully less wear and tear) and what seems like a consistent rental market.

At the end of the day, it's all about taking action consistently towards your goals! 

Don't try to hit a homerun, but learn how to consistently hit singles and doubles that stack up overtime. 

That doesn't only mean that you have to be able to close on your own (if you can't find a cash buyer within, let's say, 30 days), but to avoid consistently being forced to close on your own and then marketing a property to potential sellers you should be able to locate a buyer BEFORE you sign the contract with seller.

People were selling houses for $10,000 six years ago and then prices shot through the roof for the first time.