Don't try to get rich on one customer.

Customer service is always great when they have something to sell, I am sure you know this. 

Let me just lead with EXCELLENT customer service.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

I am a satisfied customer.

Based on my experience with custom home builds, and the photo they attached with my update, the house *should* be dried in within a few weeks.

If yu claim one it doesn't void the option to claim the other one.Provided you meet the IRS requirements for both, as a tax strategy, you could complete exclude a portion of capital gains under Section 121 and then defer the remaining capital gains under Section 1031 (@Dave Foster is a great resource for 1031 exchange). ..

You want both customers.  

Conversely, On homes I have wanted to expand,  I have removed closets from bedrooms in order to label these as studies or offices, so that I could build additions that are labelled "bedrooms" (customized to my needs),  in order to avoid the requirements of expanding a 2 car garage to a 3 car garage (a local requirement when building beyond 4 bedrooms).  

@Alecia Loveless  We plow AND salt , we dont give the customer an option .