I personally would use Shane Flipping- Flipping Custom Homes. 

. - Asset management is building client feedback into customization of investment strategy.

Yes I did talk to customer service and I'll keep it short and say that VRBO was not willing to solve the problem - wanted me to cancel or asks guests to cancel. 

There are many businesses that involve happy and or pleasant interactions with customers.

Make sure to treat it like a business and your tenants like customers. 

It's hard to find any contact information for customer service but once contacted they refused to close my account or give a refund, instead advising me to use the subscription I had already paid for and my account could be closed at the end of the billing cycle.

So why not keep good tenants and show them respect if they are paying and keeping the place clean.Landlords/Management Cos sometimes forget this is more of a customer relations game and not I'm the landlord and do as I say. 

Those are the requirements of a happy customer.

One customer said they were uncomfortable with the neighborhood and didn’t like seeing the other home so close to ours.

The bank does have programs known as CIP, or "Know Your Customer" rules and they are heavily regulated to stop money laundering.