"Defamation is a communication that injures a third party's reputation and causes a legally redressable injury." 

We also see the struggles you face:Disgruntled customers due to communication breakdowns and scheduling mishaps.Frustrated employees missing deadlines because of complex systems.Recurring service issues stemming from a lack of standardized procedures.Unhappy technicians dealing with unclear pay structures and disputes.The constant threat of legal and financial trouble from non-compliance.You wear many hats, and there just aren't enough hours in the day.

I believe that the notice and my subsequent timely communication and refunding of the payment would handle that issue if it came before a judge.

Material Participation Activities:Property Maintenance: Engage in repairs or construction work on the property to maintain or enhance its condition.Contractor Management: Oversee the hiring and coordination of contractors or handymen for property-related tasks.Tenant Interaction: Communicate with tenants regarding lease agreements, inquiries, or property issues.Property Acquisition: Invest time in property search and evaluation processes, including visits to potential investment properties.Property Management Tasks: Perform activities typically handled by property management companies, such as rent collection or property inspections.Non-Qualifying Activities:Educational Pursuits: Time spent on real estate education or training programs does not count towards material participation.Investor Hours: Hours dedicated to investment analysis, financial planning, or portfolio management are not considered material participation.

From there, I look to create a site that clearly and succinctly communicates both what the business offers customers/clients, and what they should do next (i.e. list your home, signup for email list, get a free investment checklist, etc.)If you aren't involved, there's a good chance your marketing won't match up with your business.

Justin,Most important is to be responsive, communicative, empathetic and curious. 

Transparency, detail and communication.

Something to look for that may result in better communication is looking for a company that has a "portfolio" structure.

Michael, I believe it to be critical that an understanding of what communication, at what stage and in what form will be provided to the client during the agreement term.

Our cleaner is insisting on this communication via SMS and not using a separate app (like Lodgify PM module or turbo).We cannot continue to handle this manually.