@Michael SmythiesThe biggest lesson is the wild and ever changing landlord tenant laws.To your area of interest:- Tenant relations: Keep it business, stick to the lease agreement, communicate, and the golden rule.

Our checkout time is 10am and we communicate this to them in the House Rules, check-in message, day before checkout message, rental agreement, and on a list of rules on the back of the front door.At 10:15am we send them an message asking if they have checked out because our cleaner contacted us and is waiting to get inside.  

There are many syndicators that had built a reputation for having executed business plans, very communicative, and accountable.  

https://www.youtube.com/channel/UCMB4AigBkfj-TFKLDsXcOTg

Communication - Text, email and phone.

so I called VRBo as something doesn’t feel right, they said no one from VRBo called today, and they gave me his email address to communicate with him.

So, the best way to start, imho, is to find people you like here on BP and then see if they also have a YT channel and/or book.

For podcasts I really like the House Hacking episodes on Bigger Pockets Podcast and other channels.

Communication with the loan officer is not the greatest. 

Agreed I did hire a property manager just as soon as I got the complaint I just don’t want to deal with anything legal/court system especially in dcmy lawyer advised me that if I can settle for a month or two of free rent so do it but you’re right having my attorney handle all communications mivhh is by forward