What do you do with guests that stay later than your checkout time?

[Chris Furry]

Do you have fees that you charge your guests that stay later than your checkout time without asking or requesting it?  We recently had guests stay and our checkout time is 11:00.  At 10:59 there was no movement outside the property.  I could still see trash and some of their personal property still outside.  I text the booker and reminded him of the checkout time.  Around 12:15 they left.  My cleaner was waiting around the corner till they left.  Without risking a bad review what do you have set in your checkout procedures?  

Thanks for the help.

[Michael Baum]

Hey @Chris Furry, so most of our guests head out early before actual check out.

We do offer an extended check out time depending on if it is a back to back. Sometimes our cleaner doesn't get to the house until the day after if there isn't a guest coming the same day.

We also allow early check in if the house is empty and ready to go.

We don't charge for either of these options. It is a good way to drive 5 star reviews. Being flexible and accommodating is the way to go if you can.