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All Forum Posts by: Tom Ott

Tom Ott has started 941 posts and replied 4593 times.

Post: Getting tenants to pay the water bill

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Andrea Bailey:

Thank You @TomOtt ... including water in the rent has worked great. I'm with @UreilSanchez and @GarthGissel. A little extra once per year is ok if the tenants are keeping the property nice. 

All of our friends know we are RE investors and always  ask how it's going. "We are so lucky" I find myself saying.  Our tenants have been near-perfect and our experience has been so positive. It isn't luck though. I really should stop saying that.  Using the strategies I've learned from BP and the podcasts is our 'unfair advantage' for sure. ❤️😊Andrea

That's amazing! I wish you the best of luck in the world of REI. Keep up the good work. It sounds like you really know your stuff. If you need anything else, please feel free to ask me!

Post: Do potential tenants balk at screening costs?

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Brian Ballard:

Every management company I've talked to or worked with has checked anywhere from $25-50 each application.

If they can't afford a $35 application fee then they probably won't pass the credit check and normally leads to "I'm sorry, I dont have the rent right now!"

Agreed. You'll find the applicants who do not want to pay are most often the tenants you don't want. If someone really wants to live there, they will pay what it costs.

Post: What would you do with these rental applicants?

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Johann Jells:

Hey all,

Was writing the lease rider to include the “joint and several liability” and last month up front, when I realize: in that case what constitutes late payment? If they are late can I legally move to evict even if I actually have that month's payment? Or would that only count if I have been given legal notice they are leaving?

 You would need to include your terms of late payments in your lease. If rent is not in by a certain date of each month you need to say you would move ahead with eviction. Depending on your state of course...

Post: Do potential tenants balk at screening costs?

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Andy W.:

@Tom Ott

What are these systems of which you speak? :)

The biggest push back I'm expecting is when I have to run a separate report for each adult who will be on the lease, especially when it's a couple.

It's been a number of years since I rented, but I've never been asked for an application fee so it's uncharted territory for me. I know that if my girlfriend and I had needed to pony up $80 between us it would have given me pause for thought.

I cannot remember all of them, but I believe AppFolio might do two at a time. If not maybe I misspoke. Most do charge per-tenant. There will be push back don't get me wrong, but normally if you explain to them what it is what the program charges, they should understand.

Tell them you can't move forward without this payment regardless. 

Post: Do potential tenants balk at screening costs?

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Andy W.:

I'm preparing to show an apartment to several potential tenants tonight and I'd like to run credit/background checks on anyone who applies.

From the services I've explored, it seems your average suite of reports comes in around $35 per adult ($70 per couple). Do tenants ever have a WTF moment when they begin the application process and encounter these fees?

Obviously I have to run the reports, so it's non-negotiable, but curious what feedback you've encountered.

Hello Andy,

Speaking from experience, it is mixed! This is a great question, and one that I hear about a lot. 

We only charge exactly how much it costs to run a report just like you said. It roughly comes to $40 dollars per application. Some systems allow you to run 2 or more at a time. It depends on the system.

Sometimes I get applicants who are upset that they are spending close to $50 for a place they might not even get! Others are fine with it because they know reports are not free.

I've even had some tenants refuse to apply because they didn't want to spend the money.

You will run into these problems along the way, but for the most part people are normally understandable. If they are confused calmly explain to them the system you use requires a fee to run a report and you are charging the minimum. Without the report you cannot determine if they qualify or not.

Most of the time they understand.

I hope this helped! Please let me know if you have any other questions!

Post: Choosing a screening provider: SmartMove vs. Cozy vs. ?

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Andy W.:

Thanks, @Tom Ott. Great advice.

You said:

Are you saying you take a two-step approach: get their credit report, then run a screening report only on those that make the cut?

If so, I like the sound of that approach, but I wonder what the best way is to clearly articulate the process up front.

Well that is just some advice in general. But I'd say best practice is to find a program that does both at the same time. Many of them out there will give you a credit report and a criminal history in the same search.

This way when you get the results, you can look over everything. Having both reports at the same time always works out best for me.

Post: Getting tenants to pay the water bill

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Andrea Bailey:

@BrandonTurner... I was just listening to podcast122 w @ChrisClothier and you guys were talking about pros and cons regarding evicting someone for not paying the water bill. I was wondering... Why not just advertise your rentals "water included"? We have the same regulations in my area and we will tack on $60 to the monthly rent and advertise water/sewer/gas included. Is this against the rules?
Anyway loved the show as usual.

Hello Andrea,

The way you handle it is perfect! That is exactly how we do it. We add an extra payment (depending on location and number of tenants) to the rent and tell the tenants they owe it all in full every month. We almost never talk about the base rent amount. Of course that number is in the lease, but we always refer to the total (rent+water.)

We keep it in our name and the tenants pay us directly. We reconcile it depending on usage of course. If someone pays us just RENT and not water, we inform them they did not pay full rent and we won't accept it.

You have plenty of options out there. I think the way you do it already sounds great. Keep it up!

Post: Choosing a screening provider: SmartMove vs. Cozy vs. ?

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Andy W.:

I want to run background & credit checks on potential tenants, and I'm trying to choose between Transunion's SmartMove vs. Cozy's Tenant Screening.

I expect many here are partial to SM as they appear to have been a BP sponsor in the past, but does anyone have experience of both? I'm leaning toward Cozy so far simply because I feel they have a more professional-looking interface.

Also, how do you typically initiate the process with people who want to apply? Give them the web address of your application page (as in Cozy) or collect their email address and send them a link (as in SmartMove)?

 Hello Andy,

Great question! With so many options out there it seems many people are unsure what system to go with to screen tenants. I've heard all good things from these programs.

You want to make sure you find a program that does both a credit report, and a background check. Some programs will give you credit history and criminal history in the same report. I must say that is always very helpful.

Things I like to keep in mind when screening tenants are:

Have them sign an authorization form, which allows you to look up their credit report and do a background check. Never simply look at a credit SCORE, but make sure you look at the whole REPORT. Someone could have a good score, but owe a lot of money on collections. (I know, but it happens)

Analyze their credit report and if you feel comfortable, do a background check and make sure their criminal history checks out.

Another key factor is employment history. Make sure they have a job of course! You also want to make sure they have had the job for more than a few days. Remember their ability to keep their job (or have a steady income) will directly effect their ability to pay the rent.

We always have them submit pay-stubs. 2 - 3 most recently ones give us the information we need. You want to use that information to check to make sure they have enough money to pay their bills, including the rent. We don't normally ask for a license until they are signing documents, but that might be different depending on your state.

Please let me know if you have any questions!

Post: What would you do with these rental applicants?

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Johann Jells:

Knock on wood, my gut has done well so far, 18 years in and now 12 units I've not had a serious problem with a tenant I've placed, only legacies.  I've rented to 2 who had past bankruptcies, and went with my gut. They were fine tenants.

Just had it brought to my attention this unit's area went up 15% last year according to Zillow. Not bad.

 15%? That sounds pretty good to me! Well if your gut has been working, keep it up!

Post: Screening Tenants/My 1st time-Need Help

Tom OttPosted
  • Equity Raiser and Turnkey Provider
  • Cleveland, OH
  • Posts 4,766
  • Votes 1,368
Originally posted by @Nuhan Demirkan:

Kimberly, to avoid calling a friend as if the landlord scam (happened to me twice but I caught it) first you can check the tax records of the address where they currently live to make sure the person you are calling is actually the owner. If not do a google search of the supposed landlord, check facebook and linked-in. So many times they give their colleagues from work as landlords...

 Nuhan is correct! You should always check property records to make sure it's not a friend.  I've caught a few trying to act as LLs before.