Originally posted by @Ryan Mullin:
You are entirely to "nit picky" to be investing in real estate. From what I can gather your husband "gets it" and you are nervous and scared.
....
Our contractor failed to send the test in... guess what he's busy doing actual contracting. Welcome to dealing with contractors. Guess what... we lost money too. We lost time. Still losing time as I type this.
I'm not jumping into the he-said/she-said and taking sides here (I don't know any of the parties), but after reading this post, I'll throw in an unsolicited opinion and a piece of business advice...
As a business owner, this is the WRONG way to be dealing with customer issues. Badmouthing a potential customer -- who's biggest mistake is likely just being new, naive and paranoid -- in a public forum is not good business practice. Especially given that many of your customers will be new, naive and paranoid.
As for your second statement above, it sounds like you agreed to get a mold test done and your contractor dropped the ball. Sorry, but this isn't something you just chalk up to, "Welcome to dealing with contractors." You told your customer you would do something; then you didn't do it.
I've purchased hundreds of houses (i.e., I'm not new, naive or paranoid), but if I were told by a representative of mine that they would handle something for me, didn't handle it, and then just blamed it on a bad contractor, I'd be pretty pissed too.
The fact that you can blow off the fact that you didn't follow-through on the mold test you supposedly agreed to makes me wonder if you weren't just as nonchalant about agreements you made with the sump pump and the windows. You may think these things are minor, but it's understandable that a customer wouldn't find them to be minor.
This all goes right to the heart of your role as a turnkey seller -- you need to be TRUSTWORTHY. And your comment above about the mold test doesn't instill much trust from me.
Again, I don't know you (or the OP) and it sounds like others here have had good experiences with your business, so maybe you're just having a bad day. But, my suggestion is that, in the future, when you have to "fire a customer," you do it without the name calling and perhaps an apology for when your contractors may have dropped the ball. If it weren't for your post above, I would have walked away from this thread with a relatively positive opinion of your company (based on others' comments and your other posts); but after this, I'm walking away thinking just the opposite.
My opinion probably doesn't matter to you, but just think of all your potential future customers who may read this thread and walk away with the same impression I have...
