@Bill B. Thank you for the advice! We manage our own properties and used this clause from another landlord's lease sample. We were not thinking too much about the clause and thought that was how it should be. Now we know.
@James Mc Ree Thank you for your input!
@Nathan Gesner Thank you for the advice! He is wearing us down! There is some update on the duct cleaning issue that I will mention below.
@Teddy Binette Totally. We can learn so much from BP forum! Thank you!
@Oscar Martins Thank you for the smart idea! Nobody wants a rent raise. But when we met them yesterday, they even asked us if there is any chance of rent decrease next year, oh my goodness!
@Bud Gaffney Indeed, especially this one.
@Judy Parker Just learned something new "happy clause". Thank you!
Awesome BP forum! We feel the power of Biggerpockets community and are very appreciative for all your feedback!
New update after we inspected the house yesterday:
1. The air duct is under the floor (guessing it is a trend in the 70's for a slab house?) and looks like made from clay? There are some installation debris (small pieces of rocks) at the bottom of the space where one duct sits. We cleaned it due to the fact it might have been there before they moved in. It took 3 minutes. No big deal.
2. The bathroom exhaust fan looks very dirty and they claim other fans are fine but just this one is so dirty. He wanted to borrow our vacuum to do some cleaning and we refused to lend tools. We cleaned the fan that took 2 minutes and told him going forward he needs to do his own house cleaning regularly. He said okay and didn't mention duct cleaning any more.
3. The bigger issue is kitchen sink. One side is leaking and needs plumber putty to stop the leaking. There is a clog somewhere down below. They claim they wash dishes in a bucket (we see the bucket) and don't throw any food scrap or other trash down the drain. There is nothing in the p-trap. This is a duplex that shares one septic tank. The other side doesn't have any clogging issues. And the drain is fine when this tenant moved in. There is a clause in our lease that says:
"Tenant shall be responsible for all costs related to any repair or maintenance of any plumbing stoppage or slow-down caused by Tenant, whether accidental or purposeful. Tenant shall not place into any drain lines of the Premises any non-approved substances, such as cooking grease, sanitary napkins, diapers, children’s toys or other similar objects that may cause a stoppage. Tenant shall notify Landlord of any plumbing leak or slow drainage within 24 hours. Landlord shall use reasonable efforts to remedy the plumbing problem. Tenant shall only use a plunger to attempt to fix a slow or stopped drain, and shall not pour chemical or other drain cleaners into any stopped or slow drains. Tenant shall also be responsible for any plumbing system freeze-ups occasioned by Tenant’s negligence."
With a clause like that, here is our thought on dealing with this issue: We can fix the leaking by putting the plumber putty on because it looks like natural wear and tear. For the clog, either notify the tenant to find a plumber to fix it or we find one fix it and charge tenants for it. The plumber can also let us know what caused the clog. Any input on this one, dear BP friends? Thank you so much!