@Hogan Underhill while the cost of turns for new tenants is quite high, setting the expectation for on time payments is also needed to make sure tenants don’t look to you as the last person they need to pay.
Sometimes during winter months when the likelihood of finding another good tenant is low we will give tenants more time if they communicate and have a valid excuse. During prime summer months when we can get premium rents we will give them less leeway.
It is all about getting the most dollars you can, I used to work in class A buildings downtown and the owners loved late payments as an additional source of income since they knew they would get paid in the end, meanwhile in low income properties evictions happened much quicker as the chances of collection was less.
In general we will charge the 8% late fee after 5 days (we will waive the first one if they communicate, but only one per year), once they fall an additional month behind they need to be in contact with us and have a repayment plan or we file for eviction on the 6th of the next month. It is a compromise between getting rid of tenants too soon and giving them too much leeway. If a tenant is 6 days late and we cannot get ahold of them by the 10th we will put a pay or quit notice on their door, by the time the next months rent is due we already have a good idea that they will be evicted.