Skip to content
×
Pro Members Get
Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
ANNUAL Save 54%
$32.50 /mo
$390 billed annualy
MONTHLY
$69 /mo
billed monthly
7 day free trial. Cancel anytime
×
Try Pro Features for Free
Start your 7 day free trial. Pick markets, find deals, analyze and manage properties.
All Forum Categories
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

All Forum Posts by: Reese Newell

Reese Newell has started 7 posts and replied 119 times.

Post: Software to Encompass all tasks

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68
Originally posted by @Jefferson Brown:

@Reese Newell We've been having this problem too as of late with the labor shortage.  Cleaning prices have gone way up and quality has gone way down.  We implemented two things:

1.) Properly - As others mentioned this will sync with your calendar and force your cleaners to check off each item

2.) A Third Party Inspector - You need someone else to go in there to inspect each clean and make sure it was done right.  If something was missed they fix it and give feedback to the cleaner so that it doesn't happen again.  This person is an extra layer of accountability but eventually even this person will need to have surprise checks of their work to make sure they keep their high attention to detail.  

 @Jefferson Brown, very interesting stuff.  I stated why I did not want to use properly above, but I do get its functionality.  I am going to try after all of these great responses to set up google forms and implement it with Monday.com to have the same checklists and more functionality for my daily life all in one place instead of the additional apps.

The 3rd party inspector is an interesting concept, as of right now, as I only have 2 properties and am trying to iron out all the wrinkles that will make it difficult to scale, I am going after most turns to point out things, I really like this idea.  Finding the person may be difficult, but it will be a much simpler task once I add a few more properties to my company in the area!

Thanks everyone, great ideas! I will provide my own experience with these, google forms, and Monday.com if I am able to build out a simpler solution that can help everyone.

Post: Software to Encompass all tasks

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68
Originally posted by @Cliff H.:

@Reese Newell I’ve used TurnoverBnB.com for years. Bit of a love hate relationship given it’s a poorly coded app and half the functions kick you over to the web anyway, but it has customizable checklist with photo upload and recently added inventory capability as well. I looked around at a lot of the different solutions out there and found them either more expensive or with an overhead like that I simply did not want to maintain (ex: Properly requiring photos anytime I wanted to change a checklist). It’s currently free for your first property so it doesn’t hurt to check it out and see if it would work for you.
As I’ve posted elsewhere, I also use yourporter.com for short term rental management, which also includes a cleaning portal that can be used if you are only managing one cleaner per property. I have increasingly been testing that capability out after stabilizing my cleaner team, even though I can’t do some of the more convenient features like add or remove checklist items on the fly.

Hope this helps!

 @Cliff H, this was the app that I was using and found a few things annoying about it and why I was looking for a simpler solution.  My bank is a small credit union that I am trying to develop a relationship with, and since they don't connect with turnoverbnb for payments, they charge me 5% per turn on top which felt a little high.  I can solve this by opening an account at another account to pay for things like these.  As you stated, properly is the best right now, but does have its bugs which is why I was trying to elevate a little beyond it, I appreciate the response!

Post: Software to Encompass all tasks

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68
Originally posted by @Patrick Liska:

You can use Google sheets, use Google Forms with it ( part of its "Tools" tab) you create a master Data sheet and create a checklist form that they check off, it all gets recorded on the Google sheets form with date and time. On the form you can have an inventory count ( EX: how many rolls of Toilet Paper are left?) In the sheet create a condition that a cell turns red if a number is at or lower than a certain number, then you know its time to re-stock.

 Awesome stuff @Patrick Liska, I am going to be trying this today.  Are you able to have this populate infinite times so the cleaners can do it at each turn and fill it out as in it is a form that can be utilized over and over again.  I am excited to try this out.

Post: Software to Encompass all tasks

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68
Originally posted by @Scott K.:

This happened to me a lot, and I switched to 'getproperly' which helped SIGNIFICANTLY, but it will NOT erase all problems. I now go in person every 2-3 months with my own checklist that is extremely exhaustive (2 lamps per room, 2 pillows per bed, outlets in good condition, mirror in each bedroom, bed not wobbly, curtains not wobbly, curtains cleaned etc. etc. etc.)

The benefit of getproperly is you sync it to your calendars with ical, then you invite your cleaners to it, then you create a checklist, their checklists can require a photo per item as well. I have about 50 photos I require my cleaners to take after each cleaning which does 2 things.

1. If they take a photo of something, they will for sure realize theres a problem if there is one. Like I have them take a photo of the empty dryer, because they kept forgetting they ran a load in there, and guests were annoyed the dryer had towels in it. I have them take a photo of the clean backyard, becuase guests were complaining there were bits of trash in it.
2. If a guest ever complains and goes for a refund due to issues, I always have cleaning photos I can send to airbnb that proves 'no, the house was in fantastic condition, i have no idea what they're saying, look at these photos' and generally airbnb goes 'hmm yeah you're right, this looks fine'.

@scott kunz that is all great advice and I like it.  I have a few questions with it.  As far as some others have mentioned, has it not been too tedious for the cleaners to take all of these photos? And I have tried getproperly but the photo orientation and having to click in and out to get to screens seemed very intensive for its basic purpose, do you know if they’ve solved this? 

Post: Software to Encompass all tasks

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68

Thanks @John Underwood, I currently have that in our pantry.  I'm just thinking down the line for restocking supplies and such as well if it is all centralized it will make the restocking process easier as well.  I would also like to have my other team members as I grow have oversight to whom is there at what times.

It would also be a space where I can organize other team members tasks as well as my own for what takes priority or needs to be done over the weeks, when construction is going to be done.  

Post: Software to Encompass all tasks

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68

Thanks for the reply @Ken Boone, I certainly do not want to overburden them or make it very complex.  In some ways it may simplify the process.  The only alterations would be these for them: At the end of a turnover they would look at a checklist of the 5-10 things that are most often overlooked and just simply check they did them.  Other than that, they send photos of damage when they arrive and leave and this would then be done through a consolidated app so the information is there instead of via text (This will be the same for them, but simplify for myself as I move in to other markets).  Lastly, the other part that makes this vital is as I grow, so will my team, and having 5-10 team members down the line in one program will make life much simpler than communicating with them all separately.  I prefer to have the communication aspect down now before things grow and I have to scramble to do so.

The other nice aspect would be organizing my own tasks that need to be done in there as well, although a simple google doc or spreadsheet can be a smaller term solution for this.

Post: Software to Encompass all tasks

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68

I currently own 2 rentals and am always conscious of the scalability.  My cleaners have been missing a few small things as of late, and it seems to be sucking up some time and energy.  My initial solution was a checklist in the pantry for the cleaners to follow which worked for a while and then faded.  While trying to find a program online to import my Icals and come up with checklists that the cleaners had to submit at the end of each clean, I realized this is vital as I scale regardless and add more team members.  Is anyone here using a software that integrates icals and team members with tasks? 

So far the top 2 I am trying to learn are monday.com and smartsheets, but they are a little funky for me and I am wondering what everyone uses to manage all the interworking parts of their business as they expand.  Thanks!

Post: Trash pickup solution for short-term rentals

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68

I have signs on each piece of trash and most guests bring it with them. My cleaners take the trash that they collect at the property, but I would not ask them to sift around in gross garbage bins. It can definitely be an issue, as others have stated. The neighbors helping is big, although some neighbors don't want STR in the area so that can be tricky. I have yet to have a guest complain about having to take down the trash.

Post: Airbnb w/o County Licenses

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68

That looks correct with everything for me.  You can apply for a few of them at the same time, but some are prerequisites.  Once you have these as well, you are able to file for collective licenses for a few of them to simply add the next time and not have to do the same steps again.  I do not have time to refer to all my write ups at the moment.  If it is within Wilton Manors, you need extra documents for there as well.

Post: Airbnb w/o County Licenses

Reese NewellPosted
  • Investor
  • Fort Lauderdale, FL
  • Posts 124
  • Votes 68

Hey David, I have a few in Fort Lauderdale and the process takes about 1 month if you have everything lined up perfectly.  If not, it may take up to 2 months.  Your neighbor must have messed up quite a bit for it to take 6 months...let me know if you need any help.