@Brent Kiger Sorry, few more questions:
- My residents using Buildium for years. I don't want to have to introduce them to a new workflow for submitting maintenance requests (e.g. now log into latchel). Thoughts on that?
- Most of my residents submit online tickets. In your experience, how quickly is Latchel reviewing online ticket requests and how soon do they follow up with the resident on status (e.g. day/time of tech visit)?
- I'd like to use my own contractors, while most have an email address, most operate by phone. Can Latchel accommodate sending an electronic work order + calling the contractor as follow up to make sure they are on top of the job?
- Does Latchel coordinate the day/time a tech will visit a resident?
- Can their system adopt special instructions like, where techs can access a master key to enter an apartment?
I realize I can ask the same questions direct to Latchel, but I suspect they'll just try to sell me on the dream. Real world user feedback is the best.