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All Forum Posts by: Minna Hu

Minna Hu has started 10 posts and replied 56 times.

Post: Cancel rent offset for a tenant who cleaned building we bought

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10

Hi

We purchased a property last year, a tenant living in one of the apt was cleaning the building for the previous owner, and got $50 off her $650 monthly rent. After we purchased the building, she never cleaned the building, so we cancelled her service and asked her to sign a letter, stating if she didn't move out by end of May last year, she will pay $650 for her rent. But she never paid the extra $50. 

With the signed letter from her, will LTB agree that her rent is $650, and can we evict her due to non-payment of rent? Now we need to give her rent increase notice, can we increase her rent based on $650?

The same tenant, she stored personal items in the basement, before we bought the building. After we purchased the building, we asked tenant to remove their belongings from the basement, she claimed that we threw out her personal stuff, such as Christmas tree, and her kids' photos, and all together worth $1000. She has filed application with LTB, and hearing is arranged in March. 

Our lawyer said we bought the building, so we took the liability from the previous owner, even though there is no proof that we threw her stuff out or even she stored the items she claimed in the basement, neither the value of those items. What is your opinion on this? And what do you suggest to do? Thank you!

Post: How do you track maintenance requests for your properties

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10

What do you use to track your maintenance requests? We own 40+ units, right now, we use google spreadsheet to track maintenance requests, unfortunately, it involves lots of manual work in the process.

Request come in through email or phone call-> record it in the maintenance request spreadsheet-> dispatch to handy man->send notification to tenants->follow up the status of a request->close the request We want to automate the work in the above process, such as  1. automatically create issue in the system from email (Lots of our tenants are not tech-savvy, email or phone call is probably easy for them to report problems) 2. when a request is dispatched, email notification to the tenant and handy man are automatically sent out 3. generate report of requests, so that we can track its status
What's your experience and suggestions?

Post: Seeking real estate lawyer in GTA who handles wholesaling

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10
Claude, does Evonne handle normal real estate deals or only wholesaling? We're looking for a lawyer for general property purchase and refinance, and maybe creating separate LLCs for our properties. Thank you!

Originally posted by @Claude Boiron:

PM me for her email and/or phone number.

Evonne Finnegan LL.B (Hons)

Barrister and Solicitor

www.schwarzlaw.ca

Post: I hate this website.

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10

I understand the fear that so many competent people out there, how am I going to win? But ask yourself, why do you think us here are your competition, instead of your ally? 

There are so many renters in the world, there is always market, and you will have your market after you acquire your first property. I listened to many podcasts in bigger pocket, the famous question to guests, "what do you think separating you from those who failed or never started real estate investment", most guests replied, "action, take action".

There is no guarantee with all your reading and learning, you will succeed. At beginning, you will feel overwhelmed, challenged and even frustrated, worried, feel I am going to fail. But that is the process of growing. My husband invested on real estates way before me, when I started to help him to manage our properties, I thought that he knew everything, I ran everything through him, I didn't feel confident with property management and investment. But after I pass the initial learning phase, I know more than him in property management, I can manage independently.

So find your ally, somebody or some organization (bigger pocket it is) that can support you, help you when you need answers or solutions. But if after all those replies, you still don't like it, then you are fine to quit.


Originally posted by @Joshua Johnson:

I have realized I really do hate this website. Let me explain.

I am brand spanking new and just learning at this point. I haven't been able, due to family situations, to truly do more than just  learn. (and I am getting scared that might be all I do.) I live in Utah and real estate here is not cheap from where I stand with my current level of knowledge. I have been excited, discouraged, excited again, and now feel kinda hopeless.

This website is terrifying. I had this misguided notion that I was brilliant deciding to get into real estate. Such a novel concept and I would in a small tiny group of people that are as brilliant as I am. Then there is this giant empire of a website. I am surrounded by so many much more passionate, experienced, smarter, better connected, and all around more serious people that are all going for the same goal.

How can I even get my foot in the door with so many people in the business? This website has set me straight on so many of my misconceptions and scared me, I worry, out of the real estate business before I started. How on earth do starters not let all these things get you discouraged? Any advice to keep from dying a thousand deaths before the battle is fought?

Post: How to respond to people living in home who are not on the lease?

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10
As others said, run a background check for those people and add them to lease if possible.

Those are precaution for worse cases, when things go sound, you want to have lease to protect yourself. We have a tenant who moved her boyfriend, which abuses her and damaged the apartment, big human-shaped hole in dry wall, broken window blast, and she ran away. The boyfriend had the key, then she and her friend attempted to kick her apartment door open. 

It's a mess but we ended up paying for all the repairs, and still feel happy to get her out. 

Originally posted by @Jonathan Taylor Smith:

I've got tenants at 3 separate locations who appear to have other people living in the homes who are not on the leases. But the homes are well kept (inspections passed), no problems have been caused, and rent is paid on-time... So why should I care about the other person(s)? Should I inquire about this and push the issue, thereby risking a conflict with these otherwise perfectly fine tenants?

All 3 of these tenants have Section 8 Vouchers, so it is likely they cannot list the additional persons for that reason. In one case it appears to be a boyfriend who is present more often than not and the lease is coming up for renewal. In another case also up for renewal it is a brother, whom I've meet. Without having run a background check on him, he would likely be an acceptable resident. The 3rd case is for a new tenant (2nd month) and it appears to be the tenant's parents, who may be living in the home with or in place of the leasing tenant.

I've heard that should an eviction be needed, having person's living in the home who are not on the lease makes that more complicated - but not sure why or how exactly. And I'm aware that this situation could allow a person to be present who I would not have otherwise rented to... But is there some other reason(s) to rock this boat and risk creating vacancies out of tenants who appear happy to stay for years? And if so, do I send a notice to the tenants or just inform my Section 8 rep and see how they respond?

My landlord experience began in 2015 and thankfully I've yet to evict a tenant or have any serious dispute. I've even been able to return near full security deposits to those tenants who have left, as my homes have all been treated with care!

Post: Keeping Track of Monthly Bills and Staying Organized

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10
I pay all my recursive bills (such as utilities) on the same day each month, for example, 10th, so that I don't forget to pay. And for contractors, we pay right after we get the invoice. We use bank transfer, credit card and check for all payments, do not use cash, all online.

Most of by utility bills are not on auto-pay, because we were afraid that if a tenant owes utility payment and the utility company will add them to our general bills if they could not collect it. 

And at end of each month, I do my accounting on Quickbooks Online, Quickbooks can download all your bank transactions into the system, I categorize the expense by different accounts, utility, plumbing, and electricity, HVAC, windows, etc. And I use class to represent each building, so that I can get income and expense reports by building, by month, by accounts (expense type). I can also generate rent roll each month from Quickbooks and find rent owing very easily.

Also one thing I really like, at end of each year, I can analyze the vacancy rate for my buildings, and the rent we lose on vacant units.

Hope it helps.



Originally posted by @Matt Faix:

Curious what everyone does to keep track of all utility accounts and monthly bills for your properties. We have 7 units across 3 properties right now and varying accounts for each one - Gas, Electric, Water, Trash, Sewage. Some utilities are split others are not depending on the property. We pay everything online, but are looking for a better way, or a system to stay organized with monthly bills and accounts. It's not bad at the moment, but may be challenging when trying to scale. Thanks in advance for any advice. 

Post: CARPET in Rental Property (If left with no choice!)

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10

When I rent in those newly built apartments in Silicon Valley, they use carpet across the whole apt excluding bathroom and kitchen, and we were charged for carpet cleaning when we move out. So we thought it's a good idea to put carpet into  rental apartments, because it also keeps noise down especially you have multiple-residential building. But when we invest in Ontario Canada, everybody we asked suggested us to keep away from carpet, because tenant won't take care of the carpet, and we will end up changing carpet when they move out, and it's not easy to pass the carpet cleaning fee to tenants that move out. I guess whether to install carpet, it depends on the location and the tenant and landlord regulations.

Post: Attracting Tenants for older apartment building

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10
I saw it somewhere, when landlord pays for the utilities, the bill is usually 50% higher than when tenants pay their own utilities.

Why do you think that your older style building could not be improved to match other buildings in the market? What about adding free wifi, but claim that it's best-effort, so you don't spend a lot of time to troubleshoot their internet problem and slow speed if it happens. Unless they are heavy user and demand high-speed internet, free wifi in the building would work perfectly for them and save at least 50 bucks in their pocket.

Originally posted by @Aaron C.:

Hi everyone I had an idea on attracting tenants to my older style apartment building, which doesn't offer any amenities. I'm sure that someone else is doing it already or has in the past.

I'm thinking about offering my units at standard market value, but say all "Electric, Gas and Water are included". 

I have 20 units and they all have the small wall ac/heater units and a small gas stove and the rooms are all studios and 1bd/1ba units. I

It's an older building in the 60's, doesn't have all the amenities of the newer places around.

Any suggestions or feed back would be great!

Post: Rental apartment heating options

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10
Chris, We have hot water heating by gas as well. Any suggestion of other approaches? Thank you!

Originally posted by @Chris Habets:

3-4 times for electric heat over gas heat is about right in Ontario. Cathy is right, insulation (and window replacement) is most likely the easiest way to save monthly heating costs. 

It's odd that you have summer gas costs - do you have gas hot water as well?

Post: Remotely Managing a STVR

Minna HuPosted
  • Rental Property Investor
  • Toronto ON, Canada
  • Posts 56
  • Votes 10

I thought remote property management was hard too. The past few years, we have been struggling maintaining our properties out of country. It's hard to find a good property management company. We ending up hiring our office lady, leasing agent, cleaning people, lawn care, superintendent or handy man, and outsourcing all those jobs that we couldn't do remotely. 

We search online and also post our own ads to get applicants, interview them, try on the ones we like, if the trial is good, we keep using them.

Now I think being remote is not a problem, as long as we make finding right people and setting up the right system as our one thing, spend more time online to build the local network. Once you find good crew, everything becomes under control.

You not only need cleaning people, also maintenance guy stand-by? Since the turn over of STVR is very frequent, you will need somebody or company that is organized, so you won't delay your next rental or customer satisfaction because the apt is not cleaned. You also need a handy man or maintenance staff to stand by in case of repairs. I am not sure in STVR, how would the renter report repairs if there is any, any they will only be there few days.

Hope it encourages you!