All Forum Posts by: Mat Lewczenko

That's exactly what we are hoping to do. We figure some investors will let us handle their trouble properties, and with everyone's advice on this thread, we can provide them with what they have been missing and will gradually bring their portfolios over to us. The 6.5 rate wouldn't happen until the 9th property.

We are also planning on having an on-the books handyman and then only contract out when it is imperitive to do so, yet still utilizing our network of reasonable contractors passing on our connections to our investor clients.

We feel that this will help us stand out and build our business.

I think there might be some merrit in possibly deferring the placement fee until later, at least half of it.

Bryan the NOI model is very interesting indeed, does anyone do that?

Great stuff everyone, thanks!

There are a few good places with decent turn around.

If you can spend $2 or less per 18x24 with stakes that is a good deal. Plan on buying at least 100 or more to get that price though.

Feel free to PM me or email for a couple referrals.

These are all really great responses.

What I'm seeing is that the biggest bone of contention is mishandling of expenses, or a bad job at explaining why those expenses were incurred and then getting a competitive bid to rectify.

Making the owner feel like a partner and not a client to be milked.

Handling turnover, keeping it to a minimum, and owner communication with transparency in billing.

Am I missing anything? Thanks everyone who posted so far.

Number one stick with me the most.

Best of luck!

Bryan,
Unfortunately I'm only allowed to vote once for that last post.

Thanks for those delicious nuggets.

I think Allen brings up a great point. Setting up owner expectations, very interesting. How would you decline working with certain owners, what criteria would you use? Then would you have to publish that and then screen all owners under the same rules like you do tenants "Fair Managment" hehe.

Paul, I am totally with you! I like that, Dazzle them. We believe that superior service will create enough business. We also talked about a multi unit discount, something like first door = 9% with a .25% discount per door with a discount floor of say 6.5%.

Do:
Let them know exactly what your needs are as an investor/agent and they will either embrace it or try to tell you what "they" want you to do.

I think the idea that you are interviewing them is correct.

Don't:

...Eat Yellow snow :)

Chris,

This is great. As investors ourselves, we feel like if we offer our network of qualified service people at our "investor" prices, we would be able to satisfy our clients, thus create more business.

Does anyone else have stories like this? How could your company have handled it in a better way?

Ok, thanks Bryan.
When you say that "they don't care for your property like you do", specifically what service/actions from your management company would make you feel otherwise.

I know many people bring up expenses. How could your management company handle expenses in a way that would be not only satisfactory but just plain "make sense"? In turn, making you feel like they care as much about your property as you would.

Just looking for ways to set ourselves apart.