Good morning @Rina D.!
I'm happy to hear about your positive experience with our company, my team, and your two properties being smooth and straightforward. That's usually the case 90% of the time. (It's never perfect because we're dealing with people and other "moving parts".)
Since I don't know why your current property manager is "less than stellar" on their communication, I'm going to suggest reaching out to your Investment Counselor here at Norada to help you out. Maybe it's more of a wide-spread issue and common for them, even though they're doing a good job on the management side. Either way, it would be good if they had better communication with you.
Of course, remember too that you're in charge and are free to change your property manager anytime you like. I'm not suggesting you do that just yet as it doesn't appear you have a real issue outside of the poor communication.
I would suggest connecting with them to clear the air and set realistic expectations on both ends as it related to communication. Sometimes these issues are simply an expectation mismatch.
I hope that helps. Feel free to reach out anytime.
Continues success!
