Last month I sent out invoices for the first time to see if it helped my rent collection.
Tenant calls me 6 times in 30 minutes, and leaves a voicemail to call back because it's urgent.
"Hey, I got your message. Is everything all right?"
Tenant: "Yeah, what's this invoice thingy?
Me: "Well it's just something to remind all of our tenants that the rent for the new month is coming up.
Tenant: "It's wrong."
Me: "How so?"
Tenant: "It says I owe $861. My rent is $700.
Me: "Correct, but your portion of the rent is $161, and housing assistance pays the rest."
Tenant: "Yeah."
Me: "Well, you haven't paid your $161 for September. So, on the first you will owe $861."
Tenant: "That don't make sense."
Me: "Well, to make it easier, think of it this way. After the 3rd, housing assistance will have paid its portion of the rent for you. So, you will owe $322."
Tenant: "But, I don't have to pay $700."
Me: "Well technically you do, it's just that HUD pays a portion for you. If for some reason HUD called tomorrow to tell you that you were removed from the program, you would still have to pay the full amount.
Tenant: "But, I don't pay that portion."
Me: "I know, you will owe me $322 by the third."
Tenant: "I'm confused."
Me: "I'm sorry, I don't know how I can explain it any better. Just trust me. After the 3rd you will only owe $322, which I will need by the following Friday."
Tenant: "Well, all right then."
My friend who had heard the whole conversation right next to me just turned and said, "I can't math." Cracked me up for a bit.