Hello!
So I would like to start off by saying I am installing exterior cameras tomorrow . This is something I did not want to do but now realize I have no choice because people are ********. Yes - I should have had them before. That is not the point of this post. Story time.
January 19th I get a booking for this past friday night. 1 night stay. Message says "Looking forward". Odd message. They are from my city (which i did not realize, my wife set up the code and is currently on another continent) regardless we have been getting 'staycations'. Not the first time. wont be the last. whatever. Person arrives at 4pm.
11:30PM I get a call from the downstairs guests. Our place is a duplex / double that consists of two 2/1 units. The guests are possibly the nicest people of all time. They let me know that the upstairs guests are being loud. Can i ask them to quiet down a bit. I ask them "does it sound like there are more than 4 people in the unit?" the reply - "More than 40" ---- can you repeat that? 4-0 like almost fifty? YES. Im in my car half asleep a minute later with the police on the line.
I'm outside waiting for the police to arrive, this is a rager. groups walking in and out. Police arrive. We walk in, 25+ guests in my unit, at least half have a cigg or a joint in their hand. I'm taking photos cops are telling people to leave. They have a buffet set up with crab legs, chicken, all sorts of cakes, ect. It was absolutely INSANE. Luckily nothing was broken. Only some small items are missing (candlestick holders, stuff i think that they thought they brought with them). Light damage to some areas. I got EXTREMELY lucky that these ******** were in a weird way respectful. Makes no sense but yet it does.
This morning (2 days later) I get a message on airbnb from the "event coordinator" of the party asking if i have her cake tray. LOL wtf. even more evidence of this party.
On my listing I have fees of $1k for parties, 500 for smoking and 500 for illegal drug use. I have tons of photos of the party. Photos of damage. Photos of police breaking it up. Police report. Message from cake tray lady.
What is the best way to lay out my case and receive as much in damages as possible? I know that at the end of the day its up to AirBnB but I have been looking all over the internet finding lots of "how to charge guests" posts, not many "I got X reimbursed" posts. As of right now I am thinking that I "charge the guest" for all of the infractions, the damages, missing items and the cleaning bill. They will deny then I get airbnb involved. I already have a case open and it has been 'escalated' twice.