First off, avoid Wells Fargo at all costs (but you probably already know that)!!! I'm in the process of closing on a multi-family buy and hold. It's a solid property in a very good area in Essex County, NJ. Wells Fargo sends out an appraiser in March (this was right after a big snow storm, this point is helpful later) and he indicates in his report that the appraisal and closing of the loan is conditional upon certain repairs be completed before the closing. He provides a very vague description of the repairs that are needed. Since this is a 3rd party and not Wells Fargo, they need to go through an intermediary to contact appraiser for details. This takes over a week and he still doesn't provide sufficient details.
The seller makes the repairs (based on our interpretation of appraisers list) and the appraiser comes back out to re-inspect sometime in early in mid-April (closing is April 20th). He doesn't approve the repairs and adds additional items. Initially, he indicated that the masonry around a bilco door needed to be repaired. When he came back to re-inspect, he added in the whole walkway around the bilco door on the side of the house. Siting he could not see this when the snow was on the ground. He also added a repair to an area of siding.
At this point me, the seller, agents, lawyers are pissed off and I have submitted complaints to Wells Fargo's Customer Service Escalation team and had those complaints escalated. They come back and said they're sorry and embarrassed but they have to go with the appraiser. Let's keep in mind that this is not an FHA loan, I have put down 25%, I have my primary home loan with them for years, my credit score is pristine and now my rate lock has expired. I get a new rate lock (charged $590) and get the repairs done. Do you know this (i'm holding my tongue) "appraiser" comes out for the 3rd time and tells us that we now have to repair the whole patio which is near the bilco door and walkway and replace the front entry stairs.
At this point I'm LIVID and ready to drop this bank. I call them up and GO OFF!!!! They waive the rate lock and refund the appraisal but I tell them to go back to the appraiser and get me 1.)a detailed list with specific area of item needing repair, 2.) what repaired is needed and 3.) what is acceptable remedy for the repair so that when appraiser comes back out, he can only inspect that specific repair. Appraiser won't get back to us.
Oh by the way, the loan processor calls me to apologize and tells me that these 3rd party appraisers get paid each time they come out so it is in their best interest to keep the repair list vague so there is some leeway to add additional items.
Is this harassment? Has anyone dealt with this? Is there any recourse action I can take? Are there any policies around this?
Signed,
"Done with Wells Fargo"