How are you everyone. First time landlord here trying to figure it out what to do and do the right thing. I just bought my first property in Indianapolis. I have a property manager in charge since I live in NY. It was a turnkey and I got tenants in place when I got the property. We renovate a lot after the home inspection as a condition for me to buy the property, new roof, new floors, fresh new paint in some rooms, a lot of stuff. In my first month, I notice that the money they deposited was not what it should, then I realized that they charge $115 for some repairing stuff. I looked up on the Web portal and it saw the bill. The invoice say in description" Labor and supplies to replace a valve in toilet, and remove broken shower door and install a curtain rod", then it says Account code " Repair". I called the property manager and inquire about this, and she did not know the details about it, I guess because she is the one at the office. Then I receive an email from I guess the actual manager of the property, saying this : "I did not charge the tenant because we replaced the fill valve in the toilet and the shower door had broken. We did not replace it, we just put a shower curtain rod in. I can charge them if you would like.
Neither of these were on the inspection at time of purchase."" Well, I just want to be sure and respectful in order to know how to deal with this. The lease estates clearly those things are the tenants responsibility, but I might be wrong and if the valve needs to be changed, It's my responsibility. I quite not get the point where they say that they would charge if I want. I just want to do the right thing. The money is not the end of the world, I got that. But I am afraid if I am too easy now, things would go up next time. On the other hand, I don't want to complain about something that usually is done exactly the way they did. I ask advice here from experience landlords, because I truly want to be respectful, and educate myself first about how to deal with property managers and tenants. As I said, this is my first month as a landlord. Any insight will be very helpful, so thank you so much in advance. J.J.