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Updated over 5 years ago,
Some advice about how to deal with this
How are you everyone. First time landlord here trying to figure it out what to do and do the right thing. I just bought my first property in Indianapolis. I have a property manager in charge since I live in NY. It was a turnkey and I got tenants in place when I got the property. We renovate a lot after the home inspection as a condition for me to buy the property, new roof, new floors, fresh new paint in some rooms, a lot of stuff. In my first month, I notice that the money they deposited was not what it should, then I realized that they charge $115 for some repairing stuff. I looked up on the Web portal and it saw the bill. The invoice say in description" Labor and supplies to replace a valve in toilet, and remove broken shower door and install a curtain rod", then it says Account code " Repair". I called the property manager and inquire about this, and she did not know the details about it, I guess because she is the one at the office. Then I receive an email from I guess the actual manager of the property, saying this : "I did not charge the tenant because we replaced the fill valve in the toilet and the shower door had broken. We did not replace it, we just put a shower curtain rod in. I can charge them if you would like.
Neither of these were on the inspection at time of purchase."" Well, I just want to be sure and respectful in order to know how to deal with this. The lease estates clearly those things are the tenants responsibility, but I might be wrong and if the valve needs to be changed, It's my responsibility. I quite not get the point where they say that they would charge if I want. I just want to do the right thing. The money is not the end of the world, I got that. But I am afraid if I am too easy now, things would go up next time. On the other hand, I don't want to complain about something that usually is done exactly the way they did. I ask advice here from experience landlords, because I truly want to be respectful, and educate myself first about how to deal with property managers and tenants. As I said, this is my first month as a landlord. Any insight will be very helpful, so thank you so much in advance. J.J.