In 2019, we worked with Anna, a homeowner in Milford, NH, who needed more than just a typical real estate transaction. She was planning a cross-country move to be with her family in Las Vegas, but the process was daunting. Anna didn’t have the financial resources to make the move on her own, and on top of that, she spoke very little English, which made communication challenging. She was overwhelmed and needed help, so we stepped in to take care of everything for her.
What made this deal different was the level of support we provided. We financially funded the entire process upfront, knowing she’d pay us back at closing. This included paying for storage pods, hiring movers to help pack and load her belongings, and purchasing flights for Anna and her adult son, who has special needs. We coordinated everything with her daughter in Las Vegas and made sure the logistics were seamless.
Throughout this process, we used Google Translate to communicate with Anna, which slowed things down but allowed us to ensure we were on the same page every step of the way. Despite the challenges, we got everything done. On the day of closing, we drove Anna and her son to finalize the sale, then immediately took them to the airport to catch their flight to Las Vegas.
The most rewarding part of this experience came at the airport when Anna hugged us, crying tears of joy. She was incredibly grateful for the help we provided and couldn’t believe her dream of moving to live with her daughter had finally come true. It was a moment filled with emotion, and it’s one of the reasons why we love doing what we do.
This experience was a powerful reminder that going the extra mile isn’t just about being kind—it’s about truly helping people in their time of need. For Anna, it wasn’t just about selling her house—it was about getting a fresh start with her family, something she couldn’t have done without our support. By going beyond what’s expected, we not only built trust and goodwill but also created a lasting relationship that speaks volumes about the kind of business we strive to be.
At the end of the day, real estate isn’t just about buying and selling houses—it’s about the people behind them and the impact you can make on their lives. And when you invest in relationships and go the extra mile, you create something far more valuable than a single deal—you build a business people can trust and rely on when it matters most.