@JD Martin When you do the 24 hour turn around, how do you get the lease to them and receive the money? Do you just email it and have them pay online? We are a tight market here and I've had people take my apartment and then back out 2-3 days later because they found something "closer to work". I tell them within 48 hours I need the retainer to hold it but they always take longer because they are out of town or whatever.
@Skyler Walker You have gotten a lot of great information here. I will add that I first review applications and then send them the email for SmartMove. I only have them pay then on the website for the credit/background check because I have approved them to move further in the process. People can get REALLY upset if they are paying you money and don't get the place just because someone better came around. If they don't make it through the application process I just let them know that I have chosen a more qualified applicant at this time and wish them the best in finding an apartment.
I will also add that Facebook is a really good screening tool as well.