All Forum Posts by: Jedd Braunwarth

Alright experts need some advice. I have an off market deal I am buying from a seller, roughly $1.8mm, we had many conversations, toured the property, etc. The owner is wanting to fully retire and move out of state and as of Tuesday we left our last meeting with both of us agreeing we could make this happen. He called me yesterday as he unfortunately did not talk numbers with his CPA and was surprised by how much he will pay in taxes on the sale to me. Outside of offering more money to purchase is there anything I can present to him that would help him cash out and go into retirement? I mentioned seller finance deal and he is considering but can I sweeten it somehow with a certain structure? Is the Delaware Statutory Trust an option if he wants to reinvest somewhere else and just not have the headaches of managing? 

Hi @Mayer M., appreciate you reaching out. I am unsure of your questions? Are you asking how do you know when to use meters in each plumbing configuration or just use a RUBS system? Let me know further and I can help answer. Reply here or just shoot an email to us and we can help. 

Hi Rodney, I sent you this email below but will copy it here too for clarity.

Yes the meters you purchased are the lower cost $65 plastic bodied meters that are not weather resistant. They are designed to install indoors or in an IP68 or so enclosure outdoors. Had we have known that these would go outdoors we could have chosen a different meter or our product can actually be installed on any brand water meter as long as it has a pulse output. My apologies on not understanding this as we sent all of the installation manuals that highlights the plastic body as well as our quotes to you describe this. We can swap them out for a different meter and won't charge anything for the labor just the additional cost of whatever higher cost meter we choose. Please let me know if you have a preference on meter type or brand.

P.S. just saw your bigger pockets comments as I was writing this. I'll post this in response there too.

Jonathon, I just emailed you directly to work with you and the plumber on warranty replacement and get you taken care of. As mentioned in the email prior to you posting every meter we ship is flow and pressure tested. We have had a handful of landlords in recent months have some leaks through the epoxy connection due to breaking with some force during installation. We are working with anyone on this, training on how to install and warranty replacement to help ease this. We can ensure that we will take care of you and are testing and always making the product better. Looking forward to hearing from you via email and talk to your plumber when you reply with his contact info.

Hi guys, just want to give an update on True Submeter as I know many have said the pain point was the phone support. We have recently hired and trained two new employees, Carly and Nick, that will now also be helping myself and Derek with customer service. Derek will still be doing most of the quoting. We know the phone support was lacking and from a time management standpoint due to growth pushed most people to email. We still encourage email as we can send an initial email info packet that answers new inquiries common questions (this was the most time consuming taking the time on the phone as everyone has the same handful of questions), it also gives us a tracking system. But now we have more bodies to help with email and phone. We appreciate the support from all of you through any growing pains and striving to do better. We took the next step and hope we can keep getting better in all areas. You should be hearing our advertisement on the March 14 upcoming BP podcast. @Nick M., @Paul Kuhn, @Zander Kempf

@Paul Kuhn thanks for the comments on the service. Much appreciated. Wanted to touch base on the service for two things, please email me direct if you need in the future and I will help myself and we can always schedule a call too in person. I agree our customer service, especially for new clients, can always improve. We are a small team and have literally been growing rapidly and trying to keep up with current clients needs and new orders (good problem as a company but bad to have that personal touch). Potential customers all have the same initial questions so as much as phone calls to answer these questions is ideal method for many it saves lots of time to send out an info packet email that answers most initial questions and then schedule a call for. You are already a customer so please reach out direct to me if you are not getting through to Derek or Carly, who are our inside sales team. Hope we can improve in the future for you and others as we continue to hire even in this pandemic and work to keep up. Take care!

@Adam Hutchison we are open! I see you emailed us on 6/30/2020 and Derek with our sales team responded on 7/1/2020 at 6:00 p.m. CST. Let us know if you do not see the response. He sent you our info packet that helps answer many questions. We have orders for over 2,100 meters at the moment so things are bit slower on responses than usual as we are putting all efforts into existing customers and fulfilling orders on time. 

@Oren Kachel I get all of my appliances from Archer Appliance in Adel, IA. They deliver and remove the old if needed too.

@Justin Juhan At this time none of them do. I have talked to Buildium, yardi, appfolio, tenatcloud and they all have capability to do it but require licenses to "connect" to them. One of the above was $25k per year just to have their permission to connect to the API but we would still have to write the code and do the work. I am not sure what submeter system you are using but there are some options to use PayPal or others as online rent payment. It obviously does not link direct to your property management software. Or have the automated invoice sent to the tenant with verbiage directing them to pay how they do rent. I have quite a few doing that with TenantCloud.

@Justin Juhan They do not and did not have interest in spending resources to develop at this time. I have had some lengthy conversations with them about this and submetering.