Quote from @Makan A Tabrizi:
Quote from @Bill B.:
I don’t know if it’s a new law but I was told by my PM at a recent move out it was now considered normal wear and tear and you couldn’t charge for it.
I assume any painter / handyman doing your turnover could do that kind of touch up in almost no time for almost no money.
Touch up is not issue. Trying to match the color that is already on the wall is just about impossible, even with left over paint from the initial painting. He tried to do patch work on this one wall with existing paint and it looked like a jigsaw puzzle :)
If you can't touch it up you're using the wrong kind of paint. Flat is easiest, eggshell next easiest as far as sheen. You don't need to use pure white - actually you can use any color, though lighter is easier - but you do need to use a paint brand and color that's not going to change. That generally means getting paint from someplace like Sherwin Williams and using one of their long-term colors. We use a color called Shoji White, which is kind of gray/beige white, has enough color that it can pop white trim but is light enough on the wall to match anything. Navajo White is another popular color. The bigger point is that if you use Walmart, Lowes or some other big box paint the base colors can and do change which will make touch-up difficult. Those stores go with whoever wins the cheapest contract. Case in point, years ago we used Olympic paints from Lowes, which were carried for a long time. Then Lowes phased out Olympic, and even with the paint code I couldn't get mixes that touched up. And if you're not already using the same paint color on all properties, you should start and you can thank me for this tip later. Using different colors was one of the biggest mistakes we ever made in the early days; tracking the colors even with a spreadsheet was a nightmare, as was keeping dozens of different touch up colors in the storehouse.
The other part of this: don't scuff or sand any more than you need to. Anything the size of a plastic wall anchor or smaller, you should be hitting it with lightweight spackle and use a damp sponge, not a sanding sponge, to take off the excess. That will prevent scuffing the paint making touch up necessary.
Finally: *DO NOT* let tenants attempt to fill holes or do touch up themselves. Many tenants are idiots and I'm surprised they can dress themselves in the morning. We have had tenants use everything from latex caulk to roofing cement to try to fill nail holes. One guy used white rubber cement, left in big blobs everywhere because he thought it just peeled off after he was done. We had to repaint the entire unit because the material he used left oil stains everywhere. In our move out sheet we specifically tell tenants not to fill holes or try to touch anything up.