All Forum Posts by: Jake Knight

We also use tenant turner and formerly used Rently. We plan to stay with tenant turner.  No service we use is perfect and each company uses slightly different models.

We've seen a lot of fraudulant materials come through over the past several years.  It's relatively easy to doctor paycheck stubs and W2s and make it look legit.  Whatever you use to screen your applicants, I would make sure they have these counter measures in place to weed that stuff out.

We charge $25 for one pet and $10 for each additional pet.  This is mostly based on having a dog or a cat.  Charging for a rabbit is really up to your discretion.  We don't charge an additional deposit unless there are 3 or more pets in the home. 

Proceed with eviction, even though they intend to vacate they may not.  You can't go on their word so best to follow legal processes. 

Typically, any lease violation can be grounds for eviction so long as your willing to go through the legal cost and process to follow through with it.  Most small violations are met with notices so they can correct behavior so it doesn't lead to that.  

We typically average all the scores together to get one number.  I also agree that credit score is just one metric to consider.  We've had plenty of really good renters with lower credit scores.  Typically, if an applicant barely meets are criteria, we will charge a higher deposit.  Keep in mind in my market that they are eligible to get the full deposit back - which should incentivize them to take better care of the property.

 Agreed but this can be expensive.  If you can't do this, you can inflate the rent to include utility charges or just do flat-rate billing.  You may just take an average and come up with a fair number.  You'll want to be careful to not price your way out of the area.

More information would be helpful for sure, have you had a conversation with them about your account?  Our company had been set up by departments traditionally, that's common.  The most common complaint we would get is that our client wouldn't know who to contact on a day to day basis.  We formed a client relations team as the primary for all clients to centralize everything.  I would try to determine whether or not it's poor maintenance practices that cost you more out of pocket. Maintenance and upkeep on properties can be frustrating but are necessary to keep the property steady. Companies and people/investor change overtime so it's not a bad idea to see if they're still the best fit for how you would like to see the properties managed. When companies are bought out they change.  Best of luck with everything.

I wouldn't mix the two, it could compromise your friendship if this turns bad.  Also, some in that position may see themselves as exceptions to certain rules. If you value the friendship and are willing to consider him as an applicant, I would just have him apply as any other person would and treat them with equal consideration as you would for a stranger about the property.

The tenant sounds like she is being reasonable.  Some systems can't keep up with extreme heat, we had complaints about this all the time in the community I managed.  At that point, it's always good practice to check the system to see if it's functioning properly.