All Forum Posts by: Heather Loyal

I have a direct message on FF from a tenative guest from out of the U.S. I’ve never had one before so I’m looking for advice. Wondering how others are handling them. How would a background check work or ID verification? Not sure if they speak english because their response was written in spanish. I use Keycheck for background and SuperHog(Truvi) for ID verification & damage protection.

Thank you Lauren :-) I'll grab those products for sure!

Morning MTR Community. Linens....who else has trouble with keeping your white linens & bath towels long term? I feel like I have to toss 10% of my white linens and towels after each guest. My cleaners and laundry service seem to not be able to get stains out. I have tried spraying with stain remover, but most times it does nothing. Has anyone overcome this challenge? I am considering supplying my units with darker color bath towels to avoid the need to toss the stained ones. Or are most of you overlooking this issue and reusing them anyway? Any input is appreciated.

Hi Group.  I'm looking for property management and potentially booking management for my tri-plex mid-terms in St. Petersburg, Florida.  Any guidance is greatly appreciated.  

@Timothy B. Dunn I think this is a great topic!  I'm actually going to post a similar question about stain removal & replacement :-).

Anyway, my cleaners do run a load of laundry during the turnover cleaning.  They are always there long enough that one load can be accomplished.  Although, they are only washing the duvet covers, throw blankets, and kitchen towels.  I take the bed sheets and bath towels to a laundry service that has a one-day turnaround.  With that said, each unit has three sets of bed sheets.  The cleaners are able to make the beds right before they leave and the extra set stays in the unit for guests.  This strategy also allows for ordering replacement sheets in case they are stained.  Hope this helps.  

I’d be more along the lines of $10K-$12K. 
Good mattresses and a good couch is expensive. You’ll need a dining set that will accommodate your max guest occupancy. Multiple sets of sheets, multiple sets of bath towels, at least (4) pillows per bed, kitchenware, accessories, rugs, artwork and outdoor furniture. It adds up in a hurry! 

Our first MTR experience was a 4-plex, feet-to-the-fire style.  We use one of the units for ourselves and rent the other (3) for 30+ day stays.  We've been up and running since around October last year.  It is really important for us to keep the units booked to cover the monthly overhead (higher monthly rates to cover the 4th unit not being rented).  Be sure you keep this in mind.  I often wonder if it would have been better to have started with a single family as our first, to learn the ropes, and then graduated to the 4-plex model.  It is a lot to juggle.  We have a normal REI business with this 4-plex on the side and it takes some juggling.  As a MTR newbie, I'm learning how important it is to constantly be updating your listings and keeping track of which platform your guest comes from, all the while mixing in STR stays to cover the gaps between the mid-term guests.

Quote from @Allen Duan:

This sounds very normal for a MTR stay. Just deduct it from the deposit and move on. I don't think that's nit picky at all. No reason for you to eat the cost.

Do you use an inventory software?  And is there verbiage in your contract about current replacement costs?  I bought most of my MTR material Black Friday 2022 and today's price is higher, of course.

Has anyone experienced their Landing Listings being canceled?  I just talked to customer service and they said Landing has discontinued their listings and is terminating services and laying off staff.  Is anyone else hearing about these new developments or being affected by them?

Question, not sure if you can answer or direct me to a good source.

I received an ABB inquiry if I would accept cash for a 30 day stay at my property.

I’m scared to reply on the ABB platform because it may break one of their rules.

Has anyone been able to take a guest inquiry off line without being taken off their site?