Hey @Brandon Obrien, the "no contact with the tenant" clause is reasonable and common. We have one and we will cancel with a client who does not abide by those terms. I've been doing this a long time and any client that goes behind our back to talk with the tenant is throwing a wrench into professional property management. Here's what goes down if the landlord and tenant can talk:
-Tenant tells the landlord how wonderful the tenant is. Tenant indicates "improvements" they've done to the home and how they want to stay forever.
-Tenant likely tries to throw PM under the bus - not because PM is doing a bad job, but because the tenant knows that landlord is far likely to be sympathetic to things like late rent, adding a puppy, breaking the lease later, etc. Tenants often try to pit the landlord against the PM.
-Landlord may tell the tenant they can do alteration(s) that tenant requested, even though said alterations are high-liability actions, such as repairing a deck, finishing a basement, etc. The tenant may have convinced the landlord they are a "contractor" and happy to do these things. The landlord has no idea what the implications are from a legal standpoint, what the lease says, etc. The landlord just sees "free improvements" and gets excited.
-Tenant tells the landlord they are going to be late, landlord "forgets" to tell the PM, who has to go post a demand notice and PM has to follow up with the tenant only to find that the landlord "allowed" this lease violation, undermining the property management company.
There are so many instances like the ones above that I've personally witnessed that it's not worth typing all of them here. If you want to self-manage, then self-manage. But don't hire a professional PM company and then try to backend the process by communicating with your tenant.
As for not providing you with their management agreement, that's very suspect. They should be proud to send it over to you even without your requesting it. Transparency is extremely important in the property management world - find a PM who shoots straight and has nothing to hide and who isn't just trying to "sell you" on the spot.