@Nicole Cotrino
wow. exciting posts with lots of opinions. i will throw in my newbie-the-world-is-a-flawed-one as well - with enough money, one can buy all the houses (SFR) in a neighborhood and sell them at whatever prices he/she wants. you can't do the same with stock, at least legally, or lotto tickets to change the odds, but you can certainly do that with SFR's... large corporations have kickbacks, grocery chains have slotting fees, government officials are corrupted, creative accounting, area 51, the list goes on and on. oh wait, did i offend everyone yet? :)
back to topic - i think if you are new to turnkey investing, and you need to vet the vendor, there is plenty of homework you can do before the 1st call. a lot of information can be found online or sent via email. most people are probably not ready to buy a rental house after the 1st call so it would make sense for them to set up 1st call to be 15-30 min. there are plenty of tire kickers and i am one of them when i started. we all need to respect other people's time (and time = $). besides, what do you expect to get from the 1st call anyway?
from reading all the posts on BP related to Memphis Invest, it shouldn't be a surprise that the company is known for their customer service. as you already experienced, they will give you all the time you need, and walk you through their investment proforma. after you've done all your due diligence, it's up to you to figure out if the locations, prices and returns suit your needs (and expectation) before you buy.
note - i'm not a memphis invest investor and i'm not a turnkey provider. i'm just a turnkey buyer.
good luck on your search.
henry