We started Bridge Management LLC (Bridge) to manage our own portfolio of properties. We were frustrated with property managers who did not seem to understand our needs as investors and lacked execution.
We set out on a mission to improve our property management from the ground up. Here is what we found:
-Property Management is about relationships. That relationship does not just encompass the owner and manager. It is a relationship between owner, manager, tenant, vendors and the product (property).
-In order to make any relationship successful the needs and expectations of everyone have to be understood, met and managed.
-Where we started building Bridge was with the end product. What does the end user (tenant) need and expect? This is how we arrived at our mission:
“We pledge to provide safe, functional and healthy places to live”
This is not just a mission but a mutual pledge. We ask our owners (ourselves or external owners) to join us in pledging to provide this to tenants.
-In making this commitment to our tenants we hold those same tenants to a standard of maintaining the space to these standards. When we bring a tenant on board we walk the property and perform a documented inspection. The tenant agrees that the property is being handed off to this standard.
It is now the tenants responsibility to maintain the home to this standard. It is Bridge’s responsibility to hold the tenant accountable to this agreement through the entire relationship.
We use well thought out systems, technology and clear communication to accomplish this mission. What we have found is tenants want what we are offering and property owners love it. Through our mission based approach we can take the relationship beyond a transaction. It creates a bridge to trust based, long lasting relationships.
We are accepting a limited number of new external clients for the first quarter of 2016. Look forward to partnering.
