@Darlington Agu First, how is your contract structured, are they collecting rent or are you? If you are collecting rents, then how are they notified about late payments? We have our PM collect rents, and it’s their responsibility to follow up on late payments. Also, you should negotiate all aspects of the contract. We negotiated an existing contract with a 30% 70% split on late payments, we receive 70%.
Second, you should clean house after buying the property. Out of all my properties I only have one that I retained all the original tenants and that’s because it’s a class B property, and all the tenants were qualified. All the others; my apartment and two houses, were served a 30day notes to vacate. Then renovated and filled with qualified tenants.
When I was looking for a PM and a friend of mine referred his PM to me, He just stated with them to manage is 11 house portfolio. I interviewed and like what I heard, I negotiated their contact and hired them. Since then my friend fired them because off all the “issues he was having”. However, I am still with them and very happy. So, why did the same PM work well for me and not for my friend? Because of communication and real expectations. I’m not saying it was all bliss, it’s been give and take with the PM, there were times I needed to set back and let them do their job and there has been times that I needed to intervene. However, maintaining clear communication and realistic expectations. Now, I hardly get involved unless it something major.
So, my advice is, go back to your PM and have a serious conversation about your expectations as the owner and, be willing to listen to their expectations as the PM before you decide to fire them. Set a clear plan and goal with them on what you are trying to achieve with the property. i.e. renovating, repositioning, cleaning house.