Quote from @Lisa Martin:
Thank you all for the helpful replies. Tenant has been given an eviction notice. I hope I can figure out who to call and that the property manager shares more detail. I will be moving this property to my other manager as soon as I can! I had to do that last month with another property that they were managing poorly :-(
Lisa, You seem like a nice, reasonable lady. Let me tell you something. Those traits are not gonna help you in this situation. You hope the property manager shares more details ? Hope? ( My head exploded when I read that.) Hope ? No. She works for you. You are the boss.
You have two options. 1. Be Effective and make money or 2. Don't be effective and lose money. This is very simple. Tenant pays you or they leave. Prop manager does her job well or she leaves. If you have never had to crack the whip it can be uncomfortable. It gets easier. Everybody is busy and if you aren't the squeaky wheel nothing gets done.
See if you can get CC's in on every email from the Section 8 office and the lawyers office.
Everyday, call your PM and ask what she has done for you lately. Everyday call other PMs until you find a better one. Your PM should have prevented this situation, imho.
Talk to somebody at the Section 8 Office and make sure they know that there is new ownership and that you want to correct the problems.