I refinanced a property through Civic Financial in November of last year. Six months of payments were escrowed at closing, making the first payment due July 1st. The payment was never debited from my account like I was told it was supposed to. I reached out to the mortgage servicer, BSI, but no one had any knowledge of my account. I contacted Civic and was given contact information for a BSI rep, I left multiple voicemails, but never received a return call. August 1st came and went, and I received a notice of acceleration of balance both at my mailing address, and a certified letter at the property (THANK GOD I was on site when the mail came doing some landscaping) I was FINALLY able to get a supervisor that pulled my account, and stated that Civic was unwilling to work with me, and that foreclosure action would begin unless payment in full was made. Only problem, I had a tenant who'd seen me get that demand letter (Just my luck), said that since I wasn't paying my mortgage she didn't owe me her rent, and then vacated after trashing her unit - I used my reserves, plus a portion of what I had set aside for my mortgage to get the unit rent ready.
Has anyone else had any experiences like this with Civic and/or BSI where they are totally unwilling to work with real world circumstances? I assumed that they'd rather work with me and get their interest, than foreclose; but I've attempted to speak directly with Civic, and gotten no response, and BSI has essentially told me to prepare for foreclosure.
Any advice or experiences would be greatly appreciated - I'm hoping someone can give me a way to keep this property, get the lender happy again, and keep on trekking.
-Ben
