Good Morning BP-ers!
For what its worth, I thought I would provide an update to the post I had a few months ago about renewing my tenant. Thank you to ALL of you for providing me with guidance and advice!!
I not only ended up renewing her lease, but she decided to pay for an energy audit to see how she can help reduce the energy consumption for the house. She provided me the results as well so I have something on file and can refer too for quick fixes. One key takeaway is that small fixes (offering to pay for new door gaskets, foam outlet inserts, and new weatherstripping) is a cheap fix and pays serious dividends towards good will, etc for the tenant.
In addition to that, we also agreed that she will directly deposit her rent check to my bank account. It is the closest thing (That I can find) to Direct deposit for "Person to person" there is. My bank only does direct deposit for B2B or P2B. This also has been a source of improvement for the tenant and apparently hated mailing her check-so this is easier for her.
In the business world, I have learned that to provide great customer service it revolves around 3 things: Speed, Ease, and Knowledge. The same can be applied to Real Estate Investing. Make things easy for the tenant, be knowledgable, and be fast in responses, and repairs.
Again, thanks to the BP community, I am learning a lot and look forward to adding more properties to my portfolio