@Joshua Dorkin and @Brandon Turner
You both have greatly improved what it's like to be a landlord through all the information you provide and all the great podcasts for Buy and Hold Investors. My personal favorite regarding this topic was Marica Marynard's "landlording with Integrity". Most of what I currently do is from that podcast but I want to add a couple of gold nuggets to this forum that I've gained from others.
1. So you've completed the phone screen and you like the tenant and they want to see your apartment on Saturday at 10 am, for example. This is exactly what I say "How far do you currently live from the apartment?.....15 minutes, Great! then at 9:45, you will text me that you are coming and I'll meet you there. If you don't text me I'll assume your schedule has changed and I won't be there, is that ok?"
By doing this you prevent no shows which I haven't had since instituting this process but more importantly, you ask your tenants to do something and when they do it, they are more likely to also pay the rent each month. Those who don't text I'll never rent too as this is now part of my interview/tenant screening process.
2. A toy soldier clause in my lease. When the lease is signed and you have the deposit in hand, the last thing you do is an apartment condition walk-thru. While in the bathroom I'll flush the toilet and have the next tenant initial next to my "toy soldier" clause in my lease which stipulates that the tenant acknowledges the toilet is fully functioning and if they put something down it, which plugs it up (ie. feminine products, kids toys or whatever) that is on them, but if the toilet is broken, please call me and I'll hire a plumber to fix. However, if the plumber finds it's caused by the tenant, then they will pay. While you are at it, point at a light bulb and ask your tenant who replaces them when they burn out? You will get two answers and both will save you time. Answer 1 is the tenant will say they will do it, Answer 2 is they'll ask you to provide light bulbs which you will happily do." Both answers will save you time so do this too.
Since implementing this process into my tenant screening/education I haven't had one late night "plugged up toilet" or "my light bulb is out" call in over 6 years.
Words that I currently live by as a landlord "at a minimum, 80% if not more of anything a landlord will ever complain about is their fault so if they handle their real estate like a business, not a hobby then it can be an amazing way to build wealth for you and your family".
I hope this helps and God bless!
Garth