Hi Ryan, I agree with what many of our colleagues here have said, especially Dev Horn. That first contact with a nervous, possibly distressed potential seller is critically important, IMO, and whoever is answering should have some real skin in the game.
* I've used PatLive and it cost me a fortune, and I did not get a single deal from a call they answered.
*I've used a VA who came highly recommended but somehow I didn't close a single deal that she initially answered, either.
*You mentioned a relative who retired from sales - if it were me, I'd at least have a conversation with him and see if you can work out a trial period for him to answer the phone. That could be a great temporary solution until you go full-time.
I now answer my own phone. Besides getting the phone to ring in the first place, I don't think here is anything more important in this business. One more tip - call some of the bandit signs you see around your town and note how they answer their phones. I have my kids do it from the car when we pass a sign, with our "my grandmother needs to sell her house" routine. It's a great way to see what the competition is up to!