Can't answer all of my Direct Mail calls.

[Ryan Dossey]

Hey guys my business partner and I are running a DM campaign. We are dropping 1500 notices a month. We both work full time and there are several calls that we miss a day. While we spent our first month using the "if they're interested they will leave a vm approach" I do feel like we are probably missing out on some deals. 

So.... Here I am. 

Thoughs...

Look into a virtual assistant? All we need is a basic info gathering script and setting an appointment. 

Talking to a retired family member who used to do sales and see if he would be interested in taking the calls for a commission? 

I've heard of people using interns but unless they would agree to work on a commission basis I could see that getting expensive. 

What do you guys think? I know some say you have to answer every single call while some are fine with the VM approach. Just trying not to waste the $ we are spending on our leads.  

[Dev Horn]

This business is more about people than it is about property.  Your relationship with the seller begins on that first call.  VAs or voicemail systems can't answer questions, and that often frustrates the seller, making it a poor first call experience.

I understand that for many newer investors, they need a way to deal with this while they have a full-time job.  In that case, I might consider hiring & training a local housewife or older college student in the basics of the business and pay them to take the calls AND schedule appointments.  That could be a much better experience than a "phone drone".

We just want the seller, at every step of the way, to feel like they have found the solution to their problem (us), so they will stop searching for other investors (yes, they do that) and engage with us.

Think about creating a great experience for the seller.  If you outsource, do it in a way that enhances the experience rather than making the seller think they just fell into a "call center".