Furnish Finder customer service won't call me or pick up?

[Jodi Marsh]

Trying to get in touch with customer service. Scheduled a call, noone called. Left a message noone called. Left a message at a number given in email for the scheduled call, noones called. Sit on hold for ages and ages and noone picks up or once someone picked up, I tell her I want more information on the process, she says ok let me connect you with a specialist, then I'm on hold again for ages?? I just hung up. What's going on here? I get spam emails daily from them but then can't get ahold of anyone??

[Brett Deas]

To preface what I am about to say, I know the founders and owners of furnished finders and all of their subsidiary companies. 

The company sucks, the support sucks, the chatting system on any of their services suck, the website is outdated. My personal support experience has been terrible with them. They say wait around 48-72 hours for a reply on the furnished finders website (on the payment/background check platform the live-chat option is very quick) but it took them a few weeks to get back to my request. If your issue is pressing then keep calling them, if not then just sit back and wait because it isn't worth the time and effort to keep trying to reach them for now.