Furnish Finder customer service won't call me or pick up?

[Jodi Marsh]

Trying to get in touch with customer service. Scheduled a call, noone called. Left a message noone called. Left a message at a number given in email for the scheduled call, noones called. Sit on hold for ages and ages and noone picks up or once someone picked up, I tell her I want more information on the process, she says ok let me connect you with a specialist, then I'm on hold again for ages?? I just hung up. What's going on here? I get spam emails daily from them but then can't get ahold of anyone??