Property management software

[Rigo V.]

Purchasing 22 apts and need recommendations on property management software. We need it to be able to collect rents and handle ticketing for general maintenance from tenants. 

[Stephanie Cabral]

Congratulations! I self-manage 19 units, including 4 Mid term rentals, and I use TurboTenant for the online rent collection, listings, pre-screenings, applications, and receiving maintenance requests. They have a no-cost option but their low-cost option is cheap and worth it for the premium features (great customer service and ability to deposit funds into multiple accts ie security deposits by property or operating acct). I like that they build the tenant's credit as they pay rent so you look like an ally and they're further incentivized to make their payments.

They have great features - the ability to export the rent ledger, single and recurring charges and multiple categories, and automatic late fees customizable by percentage or fixed fee.

Best of all - their maintenance portal. Right now, their portal is fairly basic and allows tenants to enter requests and submit pictures and you can send the requests directly to vendors but I've found it's not conducive for tracking. BUT...they're rolling out a much more robust maintenance portal that'll have great tracking abilities AND a very low-cost option to have them manage the work orders. I participated in a product development call and was super impressed with what they're rolling out.

I highly recommend you check them out!